FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

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Managing your subscription

If you no longer want your monthly subscription, need to change your address, name or any other details, simply login to your account. If you are stuck please get in touch as we are here to help :)

Email: hello@ruperts.co.uk

Phone (Mon-Fri 10-3) (+44) 01302 492908

Can I change something about my order

Of course you can, the quickest way to do this is email us straight away as we are quick at sending orders and it may be to late...

Email: hello@ruperts.co.uk

Phone (Mon-Fri 10-3) (+44) 01302 492908

I am not happy about my order

We are really sorry to hear this! Lets try and make this right ASAP...

Email: hello@ruperts.co.uk

Phone (Mon-Fri 10-3) (+44) 01302 492908

Shipping and Delivery

Any orders placed before 12pm (Monday - Thursday) will be sent out on the same day. After this time your order will go out on the next working day. Any orders placed Friday, Saturday and Sunday will be sent on the Monday.

We offer the following shipping:

Royal Mail Tracked 24 - £3.99

Royal Mail Tracked 48 - £2.99

Orders over £35 - Free Tracked 24 shipping

I have provided an incorrect shipping address

Do not worry, as soon as you notice please get in touch and we will try our best to rectify... if the order has already gone we will try our best to track it down and help change the address, however it may be too late!

Email: hello@ruperts.co.uk

Phone (Mon-Fri 10-3) (+44) 01302 492908

Is Rupert's Candy Subscription letter box friendly?

Indeed it is! If you have purchased our incredible subscription box, Royal Mail will post it straight through your letter box :)

I have received my order and it is wrong

We are super sorry about this! We will get this corrected for you ASAP. Please contact us...

Email: hello@ruperts.co.uk

Phone (Mon-Fri 10-3) (+44) 01302 492908

My order is missing

We are so sorry to hear this, lets help you track it down... Contact us as soon as you can:

Email: hello@ruperts.co.uk

Phone (Mon-Fri 10-3) (+44) 01302 492908

FOLLOW OUR JOURNEY!